IntegriSure Terms of Use
Effective Date: 28th January 2025
Transparency & Our Commitment to Clients
At IntegriSURE Pty Ltd (IntegriSURE), we are committed to transparency, fairness, and clarity in how we operate. Our platform provides businesses with access to ISO-compliant documentation, training materials, and support to achieve ISO certification across areas such as ISO9001, ISO14001 and ISO45001, but achieving certification requires active collaboration from clients.
Our services are designed to streamline and guide your compliance journey, but ultimate success depends on your organisation’s implementation and commitment. When needed, we also provide additional support through our Partnered subscription, leveraging Integris Group Services Pty Ltd to help with heavy lifting in the establishment of your management system.
To protect our intellectual property, ensure fair use, and maintain platform integrity, we verify all users before granting access and apply safeguards to prevent misuse. These Terms outline purchase details, relevant subscription details for selected ongoing support products, usage policies, and service expectations to ensure a clear understanding between IntegriSURE and its clients.
By using the IntegriSURE platform, you acknowledge and agree to the following terms.
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1. Acceptance of Terms & Nature of Services
IntegriSURE provides ISO-compliant documentation, training content, and consulting resources to assist organisations in implementing and maintaining compliance frameworks.
While every effort is made to support clients based on their package level, achieving ISO certification is a joint effort requiring client participation. Certification depends on accurate input from your organisation, including operational details, products, and services.
By proceeding, you accept these Terms of Use and confirm that you understand IntegrURE’s (and where required, Integris Group Services’) role in your certification journey.
2. Portal Access, Payments, Subscriptions & Terms
Access to the IntegriSURE platform content is through a free starter pack or through paid packages and beyond getting ISO Certified, can also include a subscription service to help you maintain certification.
All payments are non-refundable to the extent permitted by law.
You can upgrade your package at any time through the portal and just pay the difference. From time to time, we also provide discounted pricing for some users on a case-by-case basis and for a time period set by IntegriSURE. Whilst package purchases provide ongoing access whilst the platform is available, purchased subscriptions have a 12-month minimum term, after which they continue on a month-to-month basis unless cancelled with 30 days’ notice, and can also be downgraded at the anniversary date of your subscription. It is the client’s responsibility to ensure payments remain up to date to avoid service disruptions. IntegriSURE reserves the right to adjust pricing with 30 days’ notice before renewal.
If service interruptions delay access by more than one day, affected users will receive a pro-rata credit for the number of days impacted at a price calculated based on the subscription or paid package value.
3. Confidentiality & Intellectual Property Protection
The IntegriSURE platform, including all materials, documents, training content, and system processes, is proprietary and confidential. Users are granted limited, non-transferable access for the sole purpose of internal compliance implementation, only for their organisation.
Users must not copy, share, distribute, modify, or resell IntegriSURE content without expressed permission by IntegriSURE, nor may they use any platform materials to develop or enhance competing services.
Any unauthorised use may result in immediate account termination and legal action.
4. Restricted Access for Competitors & Third Parties
The platform is not accessible to ISO compliance consultants, auditors, trainers, or software providers offering competing services without approval by IntegriSURE.
As part of the onboarding process, IntegriSURE may assess whether the client accessing IntegriSURE is a competitor, or may be accessing the platform on behalf of a competitor, or for doing research, benchmarking, or commercial upliftment purposes. IntegriSURE reserves the right to review business details and revoke access if a conflict of interest is identified.
5. Verification of Information & Access Restrictions
To protect platform integrity, IntegriSURE may also verify user details before granting access to the full suite of services. During this verification, users may be requested to provide accurate business registration details (ABN, NZBN, or equivalent) and use a valid business email address (personal email providers like Gmail, Yahoo, Outlook may require further verification).
Providing false or misleading information will result in immediate denial or removal of access.
Notifications regarding access restrictions or verification issues will be sent to the primary contact’s email address. During the review process, affected accounts will be set inactive until the review is completed, with correspondence occurring via email. For any Denial of Service, clients may or may not be refunded on a case by case basis dependent on the extent of the removal of access.
6. Acceptable Use & Platform Restrictions
Users must not engage in activities that compromise platform security, fairness, or performance, including but not limited to:
If suspicious activity is observed, IntegriSURE may limit downloads or temporarily restrict access. Continued suspicious activity will result in further action, including potential removal of access.
7. User Security & Multi-Factor Authentication (MFA)
Users are responsible for maintaining the confidentiality of login credentials and must not share accounts. Companies may have multiple users (such as an organisation owner and a project lead) through our systems, if they are separate persons.
If unauthorised access is detected, users must notify IntegriSURE immediately.
Where required, Multi-Factor Authentication (MFA) will be added for additional security, particularly for the primary contact of an organisation.
8. Disclaimers & Limitation of Liability
IntegriSURE provides structured resources and implementation guidance to facilitate ISO certification, but certification depends on both IntegriSURE's foundation content, support and guidance, as well as the client’s input.
Every effort is made to ensure an efficient and effective certification process, based on the subscription level selected. However, IntegriSURE does not guarantee certification, as final approval is issued by external certification bodies and requires full organisational implementation of compliance frameworks and management systems of work.
IntegriSURE is not liable for business outcomes, regulatory compliance failures, or audit results and assumes no responsibility for misuse or misapplication of its resources by clients.
9. Termination & Account Suspension
IntegriSURE reserves the right to suspend or terminate access if:
Notifications regarding termination or suspension will be sent to the primary contact’s email address.
As per Clause 2, users may cancel their subscription after the initial 12-month term with 30 days’ notice.
10. Governing Law & Dispute Resolution
These Terms of Use are governed by the laws of Victoria, Australia. Any disputes arising under these Terms will be resolved in the courts of Victoria.
By agreement, parties may elect to resolve disputes via arbitration before pursuing litigation.
11. Changes to Terms
IntegriSURE may update these Terms from time to time. Continued use of the platform after changes are made constitutes acceptance of the revised Terms.
Agreement Confirmation
By accessing the Website and/or Platform, you confirm that you have read, understood, and agree to these Terms.
IntegriSURE
Level 1 530 Little Collins St, Melbourne VIC 3000, Australia
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