Effective Date: 28 January 2025

At IntegriSURE Pty Ltd ("IntegriSURE," "we," "us," "our"), we are committed to protecting your privacy and ensuring the confidentiality of your personal and business information. This Privacy Policy outlines how we collect, use, store, and share data when you interact with our platform, website, and services.

By using our services, you agree to the collection and use of your data in accordance with this policy.

2. Information we Collect

We collect business and personal information necessary to deliver our ISO compliance and certification services.

2.1 Information you provide to us

• Business Details: Company name, ABN/NZBN/CRN/EIN/VAT, industry, and contact details.
• User Details: Name, job title, email address, phone number.
• Billing & Payment Information: Required for subscription management (processed via secure third-party payment providers such as Stripe or PayPal).
• Support Requests & Enquiries: Information provided when contacting us via the platform, email, or support tickets.

2.2. Information Collected Automatically

When you interact with our website or platform, we may collect:

• Technical Data: IP address, browser type, operating system.
• Usage Data: Pages visited, actions taken within the platform, login timestamps.
• Analytics Data: Website interactions tracked via Microsoft Clarity and other analytics tools to improve user experience.

3. How We Use Your Information

We collect and process data to:

• Deliver & Improve Services: Provide access to ISO management tools, training, and consulting.
• Verify Business Eligibility: Validate user details before granting platform access.
• Process Payments & Manage Subscriptions: Facilitate billing securely through third-party payment gateways.
• Ensure Security & Compliance: Detect suspicious activity, prevent unauthorised access, and enforce the Terms of Service.
• Communicate with You: Provide onboarding guidance, updates, and support responses.
• Enhance User Experience: Optimise service offerings through analytics insights.

We do not use your data for unrelated marketing purposes without explicit consent.

4. Data Sharing & Third-Party Involvement

4.1. Service Providers & Compliance Partners

We engage trusted third parties for:

• Payment Processing: Transactions via Stripe, PayPal.
• Platform Functionality: CRM, training management, compliance tracking.
• Consulting Support: If your subscription includes assistance from Integris Group Services (IGS), relevant details may be shared to facilitate service delivery.

4.2. Legal & Regulatory Compliance

We may disclose information if required to:

• Comply with legal obligations (e.g., law enforcement requests).
• Protect our intellectual property and enforce Terms of Service.
• Prevent fraud, security risks, or contract breaches.

5. Data Security & Protection Measures

We implement:

• Multi-Factor Authentication (MFA) where required and available.
• Encryption & Secure Storage of sensitive data.
• ACSC Essential Eight & DISP Best Practices for cybersecurity compliance.

Data stored outside Australia is kept to a minimum. Any international transfers occur through secure platforms with encryption.

6. Your Rights & Control Over Your Data

You have the right to:

• Access Your Data: Request a copy of the information we hold.
• Correct Your Data: Update any inaccurate details.
• Request Deletion: Ask us to remove your personal data where permissible under Australian privacy laws.
• Withdraw Consent: Opt out of marketing communications.

To exercise these rights, contact us at contact@integrisure.com.au or submit a support ticket via the platform.

7. Data Retention & Deletion

We retain and delete data in accordance with good-practice content management policies.

For more details, you can request our Data Retention Policy (available upon request) from our support team, or by raising a ticket in our portal.

8. Email Communications & Compliance

IntegriSURE complies with applicable anti-spam laws. All outgoing emails include a legal footnote stating:

• The email is confidential and intended for the recipient only.
• Our data processing follows this Privacy Policy.
• Support contact details.

9. Updates to This Privacy Policy

We may update this policy to reflect changes in regulations, technology, or business practices.

✔ If significant updates occur, we will notify registered users via email.
✔ The latest version will always be available on our website.

For any privacy-related questions or concerns, contact us:

Email: contact@integrisure.com.au
Website: www.integrisure.com.au

We are committed to handling your data responsibly and transparently.