ISO certification is becoming a requirement for Australian SMEs and organisations, but many organisations still don’t have a clear understanding of what’s involved, how to approach it, or where implementation typically goes wrong.
This IntegriSURE webinar breaks down the ISO certification process into a clear, structured pathway, helping you understand what’s required, avoid common pitfalls, and take the next step with confidence.
You’ll gain practical insight into:
Friday, September 18, 2026
2:00 PM - 3:00 PM AEST
Online Microsoft Teams Event
Anyone can view and join.
Please reach us at contact@integrisure.com.au if you would like further information on any of the details below.
Inside IntegriSURE Professional gives Australian SMEs a practical look at what is included in the Professional package and how it supports the ISO certification journey from early planning through to implementation and certification readiness.
In this session, Thomas Werner explains why many organisations pursue ISO certification, why the process can become difficult, and why documents alone are rarely enough to achieve a useful, sustainable management system. The webinar compares common approaches to ISO, including consultant-led implementation, building everything internally and buying document packs, before explaining how IntegriSURE Professional provides a structured middle pathway.
The session walks through IntegriSURE’s seven-stage certification pathway, then demonstrates the platform, including the dashboard, implementation plan, learning centre, clause pages, ISO-aligned documents, implementation guidance, checklists, organisational onboarding videos, facilitation tools, readiness resources, support pathways and add-ons.
It is designed for organisations that want more than an ISO certificate. The focus is on building a management system your team understands, uses and can continue improving after certification.
This webinar is designed for Australian SMEs that are considering IntegriSURE Professional or want to understand what practical support is included before committing to an ISO implementation pathway.
It is especially useful for:
This webinar is most relevant for organisations that want to own their management system internally, while still having structured guidance, learning resources, facilitation support and implementation tools available when needed.
By watching this webinar, you will learn:
1. A certificate and a management system are not the same thing
The webinar opens with an important question: does your organisation want an ISO certificate, or does it want a management system that improves the way it operates? Certification is important, but the greater value comes from building a system that people understand, use and maintain.
2. ISO usually starts with pressure
Most organisations do not pursue ISO certification for fun. The trigger is often a tender, contract requirement, client expectation, growth pressure, governance need or internal consistency issue.
3. The difficult part is often not the documents
Many organisations have policies and procedures but still struggle because they do not know how to tailor, implement, communicate, evidence and maintain them. Documents are the foundation, but implementation is where the real work happens.
4. Traditional ISO approaches only solve part of the problem
Consultants provide expertise but can create cost and dependency. DIY implementation can work but requires time and experience. Document packs provide templates but often leave organisations wondering what to do next.
5. IntegriSURE Professional provides a structured middle pathway
IntegriSURE Professional combines ISO-aligned documents, implementation planning, learning resources, onboarding materials, facilitation tools, checklists and access to Certified Facilitators.
6. The seven-stage pathway gives organisations a clearer sequence
The webinar steps through commitment and scope, system framework, system design, rollout, internal checking, external certification and ongoing improvement.
7. Professional is designed to answer “what do we do next?”
The implementation plan, learning modules, clause pages, guidance videos, checklists and workshops are designed to help organisations move through the next step with clarity.
8. Organisational onboarding matters
Professional includes onboarding videos to help team members understand policies and procedures after they have been tailored. This supports adoption and reduces the risk of the system becoming shelfware.
9. Support is available without handing over ownership
The IMS Foundations Workshop, Compliance Catalyst sessions, support tickets, add-ons and upgrade pathways allow organisations to access help when needed while still retaining ownership of the management system.
10. Professional is best suited to organisations that want capability, not dependency
The package is designed for organisations that want to manage their ISO pathway internally, build capability and prepare for certification with structure.
00:00 — Welcome and Webinar Introduction
Sylvia Vona introduces the session, the agenda and presenter Thomas Werner.
02:11 — Certificate or Management System?
Thomas frames the central question: does the organisation want a certificate only, or a management system that improves how it operates?
04:00 — Why Organisations Pursue ISO
Tender requirements, client expectations, growth pressures, governance maturity and operational consistency.
06:30 — Common ISO Concerns
Where to start, how to fit ISO around business as usual, cost concerns and uncertainty about whether the organisation is doing it properly.
09:00 — The Certification Journey
A high-level explanation of developing, implementing, certifying, operating and improving a management system.
11:00 — Why Documents Alone Are Not Enough
The gap between having documents and knowing how to tailor, implement, evidence and maintain them.
13:00 — Three Common ISO Approaches
Consultant-led implementation, DIY from scratch and off-the-shelf document packs.
16:00 — Why IntegriSURE Was Built
How IntegriSURE was designed to provide a structured pathway between document packs and high-cost consulting.
18:00 — IntegriSURE Philosophy
Building organisational capability, ownership and confidence rather than dependency.
20:00 — The Seven Stages of ISO Certification
Overview of the IntegriSURE certification pathway.
21:00 — Stage 1: Commitment, Scope and Understanding
Leadership commitment, certification scope, interested parties, context, responsibilities and current-state understanding.
23:00 — Stage 2: Management System Framework
Document hierarchy, key procedures, registers, templates and system structure.
24:30 — Stage 3: Design and Build
Tailoring policies, procedures and tools; document control; records; supplier, contractor and change controls.
26:00 — Stage 4: Roll Out and Embed
Launching the system, engaging the team and making the system part of daily work.
27:00 — Stage 5: Check and Validate
Internal audits, compliance reviews, performance measurement, management review and gap closure.
29:00 — Stage 6: External Certification
Stage 1 and Stage 2 audits, findings, evidence and demonstrating capability.
30:00 — Stage 7: Maintain and Improve
Using the system long term, improving it and maintaining certification.
31:00 — Why Professional Is Built Around the Journey
How Professional helps organisations know what to work on next.
32:00 — Platform Walkthrough Begins
Dashboard, onboarding flow and navigation.
34:00 — Implementation Plan
Tasks, related documents, detailed actions, effort estimates, owners, dates and progress tracking.
36:00 — ISO Awareness and Learning Centre
Demystifying ISO learning modules for ISO 9001, ISO 14001 and ISO 45001.
38:00 — Clause Pages and Document Structure
How the platform groups documents by ISO clause and document hierarchy.
40:00 — Clause 5 Example: Leadership
Introductory videos, clause objectives, policies, procedures, forms and facilitation tools.
42:00 — Implementation Guidance and Checklists
How Professional moves users beyond templates into proper implementation.
43:00 — Organisational Onboarding Videos
Training content that helps team members understand tailored policies and procedures.
44:00 — Readiness Resources and Starter Pack Content
Certification roadmap, readiness checklist and broader implementation resources.
45:00 — IMS Foundations Workshop and Compliance Catalyst Sessions
How facilitated support helps establish foundations and resolve practical implementation questions.
46:00 — Support, Add-ons and Upgrades
Support tickets, add-on services, upgrade pathways, invoices and account areas.
47:16 — Questions and Answers
Customising the management system, using existing policies, using Confluence, prior ISO experience, getting stuck, Vanta-style solutions and certification support.
53:39 — Final Offer and Closing Remarks
Summary of what Professional provides and the webinar attendee offer.
Hello everyone, and welcome to today’s IntegriSURE webinar, Inside IntegriSURE Professional: A Practical Look at What’s Included.
This session is designed to walk you through the IntegriSURE Professional package and show how it supports organisations starting or progressing their ISO journey.
The webinar is divided into three main parts. First, we will introduce IntegriSURE and explain why organisations pursue ISO certification and where the process commonly becomes difficult. Second, we will walk through the Professional package, including the platform, implementation resources and support tools. Third, we will cover recommended next steps and answer frequently asked questions.
Today’s presenter is Thomas Werner, Director of IntegriSURE. Thomas has extensive experience helping organisations establish practical management systems that support ISO certification and certification readiness.
A key focus of his work is ensuring that a management system becomes part of an organisation’s normal way of working, rather than something separate that only exists for an audit. That experience makes him well placed to demonstrate how IntegriSURE Professional supports organisations from implementation through to certification readiness.
Before we begin, there is one question to keep in mind throughout this session:
Do you want an ISO certificate, or do you want a management system that actually improves the way your organisation operates?
Although those two things sound similar, they are very different.
Our work focuses on ISO, integrated management systems and helping organisations align certification requirements with how they actually operate. When done properly, certification becomes a natural next step, not the only purpose of the system.
We want management systems to be owned by organisations. The system should support how the organisation works in practice. ISO should not become a rigid framework that sits on the sidelines of the business. It should support the way things happen inside the organisation.
Today, we will look at why organisations pursue ISO, why certification can become difficult, what organisations should understand before pursuing certification, and how IntegriSURE Professional supports the practical journey from implementation through to certification readiness.
Very few organisations wake up one morning and decide to become ISO certified just for the fun of it.
Usually, something has happened inside or outside the organisation to trigger the move.
Maybe there is a great opportunity to bid for a contract and ISO certification is one of the requirements. Maybe an existing client has started asking questions about your quality management system, environmental controls or safety systems.
Maybe your organisation has grown quickly, and now different people are doing things in different ways. A system that worked when there were five people may not work the same way when there are 20 or 50.
Or maybe your organisation has reached the point where it wants to mature. You may want more consistency, better governance, better risk management and more confidence that everyone is following the same way of working.
By the time most organisations start looking seriously at ISO, there is usually some pressure involved. It might be commercial pressure, customer expectations, regulatory requirements, a tender deadline or internal growth pressure.
Most organisations do not spend long deciding whether they need ISO. They spend far longer trying to work out how to achieve it.
That is what this webinar is designed to address.
There are several common concerns organisations experience when they start looking at ISO certification.
The first is: where do we even start?
ISO can feel overwhelming from the outside. There are standards, clauses, policies, procedures, audits and certification bodies. Many people do not know what the first practical step should be.
If you have ever downloaded an ISO standard or looked at a document toolkit and immediately wondered where to begin, this session is designed for you.
The second concern is: how do we fit this around running the business?
Most people responsible for ISO already have a full-time job. Customers still need attention, staff still need support, and the organisation still needs to operate. ISO rarely replaces someone’s existing role. It often becomes a second job on top of everything else.
The third concern is cost. For many small and medium organisations, the cost of getting certified is a real issue. It is not only about whether certification is worthwhile. It is whether the overall cost of deployment feels achievable.
Traditional support has its place, but it can feel expensive when budgets are tight and there are competing priorities. The cost is not only consultant fees. It also includes staff time, delays, rework and lost opportunities while waiting for certification.
The fourth concern is: how do we know we are doing it properly?
This is often the biggest concern. Organisations worry about missing something, whether an auditor will reject the system, whether they have gone far enough, or whether they have gone down the wrong path and will face rework later.
No organisation wants to spend months building a system only to discover it has not been implemented properly.
At a high level, the ISO certification journey starts with developing your management system.
It then moves into implementing that system across the organisation, followed by certification.
But certification is not the end of the journey.
Once certified, the organisation still needs to operate the system, improve it, complete surveillance audits and maintain certification over time.
There are consultants who can help organisations achieve certification quickly, and sometimes that is exactly what an organisation wants. We often describe this as “going for the badge”. If the only objective is to obtain the certificate, that may be a valid approach.
However, the risk is missing the bigger opportunity.
The real value of ISO comes from building a management system your organisation understands, uses and improves. It should not simply be enough documentation to pass an audit.
The certificate is only one moment in the lifecycle. An auditor may spend a few days with your organisation, but your people work with your management system every day.
That is why the system deserves more attention than just the certificate.
After working with organisations across many industries, we noticed a common pattern.
People often told us they needed help establishing a management system after purchasing documents somewhere else. But after speaking with them, it became clear that documents were not the real problem.
The real challenge was everything around and after the documents.
How do we tailor them?
How do we introduce them to our team?
How do we make people follow them?
How do we gather evidence?
How do we know what comes next?
How do we prepare for an audit?
That was one of the biggest lessons we learned.
Organisations rarely fail at ISO because they do not have enough documents. They struggle because they do not know how to implement them.
Documents are the foundation. The real work is building a management system that people can use every day, so that when an auditor walks through the door, the organisation can demonstrate how the system genuinely works.
Once we recognised this, we saw a much bigger gap in the market between the traditional approaches to ISO certification.
There are three common approaches organisations usually consider when pursuing ISO certification.
The first is engaging an ISO consultant to do everything.
Consultants can be incredibly valuable. We know this because we have worked in ISO consulting for many years. However, a fully consultant-led approach can come at a high cost.
Often, the consultant builds the system, understands why everything is there and knows how it all fits together. But when the consultant leaves, the organisation is left trying to maintain a system it did not build. If the system is not well integrated into daily operations, it can fall away over time.
The second approach is doing everything yourself from scratch.
There is nothing wrong with this if you have time, experience and someone internally who understands ISO well enough to bring everything together. But for most organisations, this is a large task. It can involve months of research, trial and error, rework and uncertainty about whether the organisation is on the right track.
The third approach is buying an off-the-shelf document pack.
At first, this can seem like a bargain. You receive templates and documents for a flat price. But then the practical questions begin.
Which documents do we start with?
Which ones do we actually need?
How do they fit together?
What changes do we need to make?
How will those changes affect audit outcomes?
What if the documents overprescribe what we do?
How do we train our people to understand them?
Documents are only one part of the puzzle. Many organisations start, get stuck and then either bring in a consultant or give up on certification altogether.
Each of these approaches solves part of the problem. None of them necessarily solves the whole journey from deciding ISO is needed through to achieving certification and owning the management system.
IntegriSURE was built because clients kept asking the same question:
We have the documents — now what?
There was a clear gap between high-cost consulting and basic document packs.
On one side, consultants provide knowledge and expertise, but that comes at a cost and can result in knowledge staying with the consultant rather than inside the organisation.
On the other side, document packs may look comprehensive but often leave organisations unsure what to do next.
We created IntegriSURE to sit in the middle.
It provides professionally developed ISO-aligned documents, but it also provides the implementation roadmap, project plan, learning resources, onboarding material, guidance, reporting tools and structured pathway needed to move from deciding to pursue ISO through to being ready for certification.
The goal is to give organisations confidence to manage their own journey with structure, while still being able to access knowledge and experience when needed.
IntegriSURE is designed to help organisations own their management system, understand it, improve it and maintain it long after certification has been achieved.
Everything developed within IntegriSURE has been guided by a simple philosophy:
Organisations should own their management system.
They should not become dependent on outsiders to manage every policy change, procedure update, audit preparation activity or employee training requirement.
If your organisation needs outside help for every change, it is not building capability. It is building dependency.
Our goal is different. We want to provide the structure, tools, guidance and knowledge that allow your organisation to understand and manage its own system.
A good management system should do more than help you get ISO certified. It should help your organisation become better organised, more consistent and more capable.
Consultants bring experience, and that can be valuable. Document packs provide policies and procedures, but they generally stop there. AI tools can assist with drafting, but they do not create a management system, build commitment, embed processes or generate months of evidence for an auditor.
IntegriSURE is designed as a complete implementation system. It connects documents, implementation planning, learning resources, onboarding materials, checklists, reporting tools and structured guidance into one pathway.
Most of the work required for certification happens before the certification audit itself.
IntegriSURE uses a seven-stage pathway to help organisations understand what needs to happen and in what order.
The stages are:
Each stage requires something different. At the beginning, the organisation needs clarity. During development, it needs documents, tools and guidance. During implementation, it needs engagement, responsibilities and evidence. Before certification, it needs monitoring, internal audits, management reviews and gap closure.
IntegriSURE Professional is built around supporting this journey.
Stage 1: Commitment, Scope and Understanding
Stage 1 is about establishing commitment, scope and understanding.
Leadership commitment must be genuine. If the organisation is only focused on getting a certificate, ISO can become a side project, and that is where implementation often fails.
The organisation also needs to define the certification scope. This means being clear about which products, services, locations or parts of the organisation are included, and which parts are outside the certification scope.
Next, the organisation needs to understand its stakeholders and organisational context. What affects the organisation? Who needs to be considered? What obligations, expectations and risks are relevant?
Responsibilities should also be assigned, and the organisation should understand its current state. This means identifying where it already meets the standards and where gaps exist.
If Stage 1 is done well, everything else becomes more structured and far less painful.
Stage 2: Management System Framework
Stage 2 is about creating the framework for the management system.
This involves establishing the overall structure of the system and deciding how it will be organised across the organisation.
It also involves defining the document hierarchy. The organisation needs to be clear on the difference between policies, procedures and supporting documents such as guidelines, specifications, instructions, forms and templates.
Key procedures required by the standards should be mapped to the document system so the organisation has the right controls in place across its operations.
Finally, the organisation needs to set up the registers, templates and supporting tools that the system will run on day to day.
If Stage 2 is done properly, implementation becomes much more consistent and straightforward.
The recommended suite of documents needed to support this stage is included in IntegriSURE packages from Basic upwards.
Stage 3: Design and Build
Stage 3 is about designing and building the management system.
This is where policies, procedures and supporting tools are tailored to match the organisation’s needs.
Document control and versioning need to be established so there is clarity over what is current and what people should be using.
Records and evidence management also need to be set up so the organisation can demonstrate what is being done internally and to an auditor.
Supplier, contractor and change controls should also be defined so key risks and external impacts are properly managed.
If Stage 3 is done well, the system is structured, controlled and ready to be rolled out across the organisation.
The key elements to support this stage are included in Essentials and higher packages.
Stage 4: Roll Out and Embed
Stage 4 is where the system becomes real.
Up to this point, the organisation has been building structure. Now it needs to embed the system into daily operations.
This is where people start working in line with the system, not around it.
Expectations become clear, responsibilities become visible and consistency starts to take shape.
This is also where the organisation begins to see whether what has been designed works in practice or needs refinement.
If this stage is rushed or treated as a tick-box exercise, the system will not stick. It will sit outside the organisation’s normal way of working.
If it is done properly, the system becomes part of how the organisation runs.
The tools needed to support this stage are included in Guided and higher packages.
Stage 5: Check and Validate
Stage 5 is where the organisation tests whether the system is actually working.
This is where you step back and ask:
Are we doing what we said we would do?
Is this the most effective way to work?
Where are the gaps between the system and actual practice?
This is often where gaps begin to surface. Things that look fine on paper may not hold up in practice.
Internal audits, compliance reviews and performance measurement help the organisation understand how the system is working.
Management review meetings help focus leadership attention on system performance. They also support decisions about improvement, resourcing and direction.
Addressing internal audit findings and gaps is critical because this determines whether the organisation is genuinely ready for certification or simply hoping it is ready.
Professional and higher packages support this stage, and certification readiness review add-ons can help independently test whether the system meets ISO requirements before the formal audit.
Stage 6: External Certification
Stage 6 is the external certification process.
This is where an independent certification body assesses the management system.
It is not just a document review. The auditor looks at how the organisation actually operates and whether the system reflects that and is effective in practice.
The first stage of the external audit focuses on audit readiness. It checks whether the structure is in place and whether the organisation is ready to proceed.
The second stage tests whether the system is being followed and delivering the intended outcomes.
Any findings or gaps need to be addressed. Once the certification body is satisfied that the organisation meets the requirements, certification is granted.
This step is about demonstrating the capability developed through the earlier stages. It shows an independent accredited body that the system meets the standard and works in the real world.
Stage 7: Maintain and Improve
Stage 7 is about maintaining the management system and driving ongoing improvement.
This is where the system becomes part of how the organisation runs long term.
It is no longer only about preparing for audits. It is about consistently operating and improving.
Over time, performance is reviewed, objectives are updated and controls are maintained as the business evolves.
Surveillance audits and recertification audits then verify that the system is continuing to operate.
If this stage is done well, ongoing certification becomes more manageable because the system is genuinely being used and continually improved.
For organisations wanting additional support with long-term maintenance, the Partnered package can support the establishment of ongoing system management arrangements.
When you look across the certification journey, each stage requires something slightly different.
At the beginning, you need clarity. You need to understand what ISO requires, what applies to your organisation and what your implementation roadmap should look like.
As you move into system development, you need quality documents, practical guidance and tools that help you tailor everything to the way your organisation operates.
As implementation begins, the focus shifts again. It is no longer about creating documents. It is about engaging your team, rolling out processes, assigning responsibilities and making sure the system becomes part of everyday work.
As you get closer to certification, your attention turns to monitoring progress, checking implementation, preparing for internal audits, completing management reviews and making sure you have evidence to demonstrate the system is operating effectively.
IntegriSURE Professional is built around supporting that journey.
One of the questions we often hear is: what is the next thing we should be working on?
Professional is designed to answer that question through the implementation plan, workshops, onboarding videos, checklists, learning modules and supporting resources.
Instead of constantly asking what to do next, your organisation has a clear pathway to follow.
The platform demonstration begins by showing how IntegriSURE Professional supports the management system journey in practice.
When an organisation signs up, users are taken through an onboarding flow that provides an introduction to IntegriSURE and how to navigate the platform.
Users then land on the dashboard. This is where they can get oriented.
The dashboard provides a structured view of the management system journey and includes an introductory video explaining how to navigate the platform.
Videos are embedded throughout the platform to help users understand what to do and how to move forward without relying on external support for every step.
The navigation menu provides access to account information, the Learning Centre, files, support and management system content through clause pages.
The Get Started section provides introductory guidance videos that explain where support lives within the platform and how to use the content in a structured way.
There are also videos on practical setup tasks such as updating document logos, replacing placeholder text for organisation names and updating footers.
Further down the dashboard, users can access Starter Pack resources, including information on package inclusions, certification preparation, the seven stages of ISO certification and the certification roadmap.
Implementation Plan
The implementation plan is one of the central tools in IntegriSURE Professional.
For Guided and higher packages, the implementation plan is comprehensive and provides detailed activities, supporting resources and facilitation tools.
The level of information available depends on the package purchased. Basic provides a sample of the first 20 rows. Essentials provides selected implementation details. Guided and higher packages provide more comprehensive information, including related documents, measures of success and supporting resources.
Each row of the implementation plan shows:
The progress tracker allows users to monitor performance on a clause-by-clause basis.
The plan can be used directly or adapted into systems such as Monday.com, Asana, Jira or Microsoft Project.
The first implementation activities include identifying the system coordinator. This is the person who helps track progress, coordinate internal effort and work with subject matter experts to implement the ISO management system. They are also likely to help maintain the system once certified.
The plan functions as a practical playbook for implementation success.
ISO Awareness and Learning Centre
Another early activity is completing ISO awareness training for key stakeholders, including the ISO system coordinator.
The Learning Centre includes ISO awareness and Demystifying ISO courses for ISO 9001, ISO 14001 and ISO 45001.
Each course introduces the relevant standard, explains ISO clauses, provides deeper guidance on each clause and summarises next steps.
Assigning this training to the implementation team helps get everyone on the same page.
Each standard has slightly different requirements, so the learning modules vary across ISO 9001, ISO 14001 and ISO 45001. Wherever possible, the structure is kept consistent so users can understand the common logic across the standards while still learning the specific requirements of each.
The learning content is designed to be worked through step by step, supported by videos and interactive content.
The aim is to turn ISO from something abstract into something users can understand and apply.
Clause Pages and Document Structure
The management system content is structured by ISO clause.
Documents needed for Clause 4 are available on the Clause 4 page. Documents for Clause 5 are available on the Clause 5 page, and so on through the auditable clauses.
This structure helps users understand how the system fits together and how each document supports the broader ISO framework.
There is also introductory content for Clauses 1 to 3. These clauses are foundational and non-auditable, but they help users understand the structure of the standards and how the system is organised.
Clause pages are designed consistently. They include an introductory video, clause objectives, related documents, implementation guidance and supporting tools.
The structure helps users connect ISO requirements to documents, implementation activities and organisational understanding.
Clause 5 Example: Leadership
The walkthrough uses Clause 5 as an example because it focuses on leadership.
Each clause page includes an introductory video. For Clause 5, this video explains leadership from both an implementation and operational perspective.
It explains the purpose of the clause and what the organisation needs to consider before working through the related documents.
Clause 5 objectives include:
The document structure on the clause page is grouped into:
This reflects the management system hierarchy. Policies set the direction, procedures define how the system operates, and forms, registers and tools help the organisation operate the system and capture objective evidence.
Each clause page has different content depending on the clause, but the structure is consistent.
Facilitation tools sit at the bottom of each page. These are implementation-specific tools designed to help the implementation team tailor documents, engage the organisation, run workshops, coach users and support the practical rollout.
These facilitation tools are not necessarily part of the management system itself. They support implementation.
Implementation Guidance and Checklists
Documents can be downloaded directly from clause pages as editable Word templates.
For example, users can access the quality policy template from the Clause 5 page and tailor it to the organisation.
However, documents are not the endpoint.
IntegriSURE Professional provides implementation guidance to help users understand how to properly tailor and embed each document.
The implementation guidance video steps through the practical actions needed to implement the policy or procedure properly. This moves users beyond simply downloading a template and helps them understand how the requirement fits into their management system.
For Guided and higher packages, including Professional, users also receive access to implementation checklists.
These checklists provide a practical summary of the actions from the guidance video. They help verify whether the document has been properly considered, tailored and embedded.
This is one of the important differences between simply having templates and having a structured implementation pathway.
Organisational Onboarding Videos
Once a document has been tailored and embedded, IntegriSURE Professional also provides organisational onboarding support.
For each policy or procedure, there is onboarding training that can be allocated to the organisation’s team.
This helps team members understand the policy or procedure, how it applies and what their role is in using it.
Each clause page provides quick access to relevant onboarding videos for policies and procedures.
The onboarding content is most effective when used alongside the organisation’s tailored version of the document, not simply the original template.
This helps introduce the team to how the management system applies inside the organisation.
It also supports adoption, consistency and shared understanding. This is important because a management system is only effective if people understand how to use it.
Readiness Resources and Starter Pack Content
The platform also includes readiness and certification resources.
These include guidance on certification readiness, the seven-stage pathway, the certification roadmap, and resources to support embedding the ISO system.
For Essentials and higher packages, users also access readiness checklists that help assess whether implementation is at the right point before engaging a certification body.
Readiness resources are most valuable later in the journey, once the system has been implemented.
However, they are included early so users can understand the broader pathway and know what they are building towards.
IMS Foundations Workshop and Compliance Catalyst Sessions
IntegriSURE Professional includes the IMS Foundations Workshop.
This workshop is designed to help establish the foundations of the management system, including organisational context, interested parties, system scope, leadership commitment and performance objectives.
The IMS Foundations Workshop is usually recommended early in the journey because it helps set the foundation properly before implementation progresses too far.
Professional also includes two Compliance Catalyst sessions. These provide access to an IntegriSURE Certified Facilitator who can help the organisation get unstuck or validate how specific areas of the management system have been tailored.
Compliance Catalyst sessions can be used whenever needed, but they are often most valuable around Stages 3 and 4, when the organisation is tailoring documents, implementing processes and encountering practical questions.
After purchase, organisations receive communication on how to book the IMS Foundations Workshop and Compliance Catalyst sessions.
Support, Add-ons and Upgrades
If an organisation needs support with a specific document or implementation activity, there are pathways to request help.
Support may be useful where a procedure is complex, where a way of working creates internal resistance, or where consultation and facilitation would help implementation.
Support can be accessed through Contact Us buttons at the bottom of each page or through the support menu. Users can create support tickets and view existing support cases inside the platform.
If a support request is brief, the IntegriSURE team can respond directly. If it requires deeper implementation guidance, users may be directed to the most appropriate support pathway, such as a Compliance Catalyst session, facilitated workshop or work request.
Add-on packages are also available for organisations that need focused support. These may include Compliance Catalyst sessions, certification readiness reviews, environmental aspects and impacts facilitation and other support services.
The platform also includes an upgrade pathway. Organisations can move between different levels of support, with upgrade options reflecting their current plan.
Account areas allow users to view invoices, payments, work requests and related account information.
The walkthrough covers the dashboard, starter pack content, implementation plan, learning content, clause pages, documents, implementation guidance, checklists, onboarding videos, facilitation tools, readiness resources, support pathways, add-ons and upgrades.
The key point is that Professional supports the organisation from understanding through to development, implementation, evidence, certification preparation and ongoing improvement.
IntegriSURE Starter Pack
The IntegriSURE Starter Pack is designed to help organisations understand how IntegriSURE works before committing to a paid support pathway.
It provides an introduction to the platform and gives users a starting point for understanding the ISO journey.
The Starter Pack includes sample introductory videos, sample management system documents, an overview of implementation support videos and a sample implementation plan.
It also provides visibility over how the IntegriSURE platform is structured.
The purpose of the Starter Pack is to help organisations understand what ISO involves and how the IntegriSURE pathway works. It is not intended to be a full implementation tool. It helps users decide whether they are ready to proceed further.
The Starter Pack is free to access.
IntegriSURE Basic
IntegriSURE Basic provides access to core management system documents and introductory guidance.
It includes introductory videos, full access to management system documents, samples of implementation support videos and a sample implementation plan.
Basic is designed for organisations that want a low-cost starting point and have enough internal capability to begin structuring and implementing the system with limited support.
It is suited to organisations that want to take ownership of their management system and begin working through the documents internally.
Basic is priced at $150 plus GST.
IntegriSURE Essentials
IntegriSURE Essentials builds on Basic.
It provides full access to introductory videos, management system documents, implementation support videos and a full version of the implementation plan at a simple level of detail.
Essentials is suitable for organisations that may have worked with management systems before but want more structured guidance to help develop and implement the system internally.
It helps users understand how to tailor policies, procedures and forms to their organisation while keeping external support to a minimum.
Essentials is designed for organisations that want to make practical progress without moving straight into a high-touch consulting model.
Essentials is priced at $1,250 plus GST.
IntegriSURE Guided
IntegriSURE Guided provides a more structured end-to-end implementation pathway.
It includes everything from Essentials: introductory videos, management system documents and implementation support videos. It then adds a comprehensive implementation plan, implementation checklists for policies and procedures, a Compliance Catalyst session and facilitation tools.
The implementation checklists help organisations confirm that key activities have been completed before documents are embedded into the organisation.
The facilitation tools support the person or team responsible for implementing and deploying the management system. They help the organisation run the internal activities needed to establish the system properly.
Guided is ideal for organisations wanting a clearer pathway to certification with practical guidance while still managing the process internally.
Guided is priced at $3,950 plus GST.
IntegriSURE Professional
IntegriSURE Professional provides a more comprehensive implementation and certification support pathway.
It includes everything in Guided, plus an additional Compliance Catalyst session and organisational management system onboarding videos.
The onboarding videos are designed to introduce team members to the policies and procedures in the IntegriSURE package. They help explain why each documented procedure exists and how it supports the management system.
Professional also includes the IMS Foundations Workshop. This workshop supports the first stage of the seven-stage certification pathway by helping clarify organisational context, leadership commitment, management system foundations and stakeholder engagement.
Professional also includes Demystifying ISO guided learning, which introduces implementation teams and other relevant people to the requirements of ISO 9001, ISO 14001 and ISO 45001.
Professional is designed for organisations that want a higher level of guidance to implement, embed and prepare the system for certification.
Professional is priced at $7,950 plus GST.
IntegriSURE Partnered
IntegriSURE Partnered is the highest level of implementation and certification support.
It is designed for organisations that want a facilitated pathway without the cost of a comprehensive traditional ISO consulting engagement.
Partnered includes everything in Professional, plus two additional Compliance Catalyst sessions, a Risk, Environmental and Safety Management Planning Workshop, an Operational Delivery Planning Workshop, a Pre-Audit Management Review Session, a Certification Readiness Review and certification preparation and in-audit support.
These activities are delivered by IntegriSURE Certified Facilitators.
The Pre-Audit Management Review Session helps close the loop before certification by reviewing whether the system has been implemented and whether key requirements have been considered.
The Certification Readiness Review is evidence-based and helps the organisation assess whether it is prepared before entering the external audit process.
Partnered is best suited for organisations that want expert-led implementation and certification support with a lower internal burden.
Partnered is priced at $11,750 plus GST
For attendees of this webinar, IntegriSURE created a special package to help organisations take the next step.
The offer includes free access to IntegriSURE Basic, which provides the management system documents, support videos and implementation plan needed to start structuring a management system.
It also includes the IMS Foundations Workshop, where an IntegriSURE Certified Facilitator runs a two-and-a-half-hour session with the organisation’s leadership team to help establish the foundations for the management system.
This workshop helps define organisational context, interested parties, the compliance landscape, environmental impacts and other foundational elements.
The offer also includes a Compliance Catalyst session, which provides two hours with an IntegriSURE Certified Facilitator. This session can be used to support project planning, a safety hazard and risk workshop, coaching, training or other practical support required in the ISO journey.
This combined package is not normally available as a standalone offering. It was created specifically for webinar attendees and is available for $1,725 plus GST, representing a saving against the value of the included components.
The following questions were answered in this webinar:
Today’s session has covered why organisations pursue ISO, the challenges they commonly face and why many traditional approaches can make the journey more difficult than it needs to be.
We have explored what makes IntegriSURE different, walked through the certification journey, looked at what is included in Professional and demonstrated the platform in action.
If there is one conclusion to take away from today, it is that your organisation deserves more than just an ISO certificate.
The goal is to build a management system that helps you get certified, but also continues to support your organisation after the auditor has left.
IntegriSURE Professional provides immediate access to the platform and the resources covered during the webinar. Organisations can begin working through the implementation pathway at a pace that suits them, complete introductory training, start building the management system, schedule the IMS Foundations Workshop and move through implementation in a structured and manageable way.
The purpose of Professional is to help organisations build something they can understand, use and improve long after certification.
IntegriSURE
Level 1 530 Little Collins St, Melbourne VIC 3000, Australia
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